Faq Archive

If I’m ordering from Canada, do I have to pay customs fees?

Your price quote is all-inclusive, so there will be no additional customs fee. 🙂 Note that Canadian orders may take a bit longer to be delivered, due to the fact that they have to travel through customs; your Style Rep will account for this in the turnaround time information she provides.

How can I change my shipping address?

If you need to change your shipping address after you’ve approved your order, contact your Style Rep to let them know ASAP. It may not be possible to change the shipping address if the item has already shipped.
If the link is still open, but hasn’t been extended yet, and you need to change your shipping address, contact us with your name, the link, and the email address you used to place the order so we can manually change your address. If the link has been extended, you can change the address using the link in the extension email you received.
If your link has already gone to production, it may not be possible to change your shipping address, but let us know and we’ll do everything we can to make it happen!

Can I pick my order up in LA?

We’re more than happy to ship your order to you! Unfortunately, we’re not able to allow will call orders at this time, even for people in the LA area.

How do I make a return?

If your bulk order has an error, let your Style Rep know and we can make sure everything is worked out to your group’s satisfaction! In some cases, if we reprint your order, we may return some or all of the original pieces for inspection.

If your BlockBuy order has an error, please let us know. We are unable to process returns and exchanges for BlockBuy items, since they’re printed to order, but we will do everything we can to make sure you’re satisfied!

How much is shipping?

We provide free shipping for bulk and indie orders! BlockBuy orders are subject to additional shipping costs, usually $5 per item (+ $1 per additional item printed with the same design).

My order was shipped to the wrong address. What do I do?

Let your Style Rep know and they can make sure everything is worked out so you receive your items! Note that if the items shipped to the address you approved at checkout, and you wish to change the address, you may be subject to additional shipping fees to have it shipped to a second location.

My order was damaged during shipping. What do I do?

Please take a photo of the damaged package and the items inside, if you can, and let us know ASAP. We have a 100% satisfaction guarantee, so if items are damaged during shipping, we’re always ready to help!

My tracking number says my order has been delivered, but I haven’t received a package.

FedEx is usually good about marking items delivered only when they’ve been delivered, so it’s a good idea to check with your neighbors to see if it’s been delivered to the incorrect address. If you’re not able to locate it, just let us know and we’ll get to the bottom of it!
USPS sometimes marks items delivered when they’ve been placed in the care of the mail carrier, rather than when they reach your hands. If you have a BlockBuy order that shows it has been delivered, but you don’t have it yet, there’s a good chance it will be delivered the following day. If your tracking number has shown delivery for two or more days and you don’t yet have the package, let us know and we’ll get to the bottom of it!

My tracking number says my order doesn’t exist yet.

If you wait a day or so, you will see the tracking information for your order. Your tracking information may arrive before the package has been picked up by FedEx, which is why it doesn’t return results for a short period after you receive it.

Will additional shipping costs or time be added to quotes or turnaround times I’ve discussed with my Style Rep?

No. 🙂 We provide free shipping, so your total will be the quantity multiplied by the quote. Orders with rush processing will have an additional cost you’ll perceive if you’ve been quoted for regular processing previously, but your Style Rep will still provide a single quote that covers everything.

The turnaround time your Style Rep gives you will also include the shipping time. When you’re given a delivery deadline or in-hands date, that means your items will be arriving to you on or before that date.

How long will it take for my order to ship after I’ve ordered?

The turnaround time will vary from a few days to six weeks, depending on what type of item you’ve ordered, the imprint type, and the processing speed you’ve chosen. Your Style Rep will provide your delivery deadline based on the date you place your order. Your delivery deadline indicates that the order will be delivered on or before that date.

At the beginning of your order, let your Style Rep know when your latest possible delivery date is, and they’ll set your order deadline accordingly. Note that if you change your item, processing speed, or imprint type during the order process, the turnaround time may vary.

When you approve an order, note that the terms will indicate that special scenarios out of ABD’s control such as insufficient stock and inclement weather may affect your delivery deadline, but we will always do everything in our power to make sure you receive your items on or before your delivery deadline.

Where is my tracking information?

Your tracking info will be emailed to you when the shipment leaves the warehouse, but if you’re concerned that it didn’t reach you, feel free to check with your Style Rep. They can send over the tracking info again, or let you know the status of your order, if it hasn’t already shipped.

I got a tracking number, but it doesn’t have any information. Why not?

Your tracking number is issued immediately when the shipping label for the box is created. It will begin returning information after it’s picked up by FedEx, which is usually less than a day after the tracking number is created. If you just received the number, try checking back in a few hours or the following business day, which should give it enough time to begin returning information.

I want to ship my bulk order to multiple locations. Can I do that?

The best way to ship to multiple locations is by using a BlockBuy link. This will allow your design to be ordered by anyone in the US, and if the link goes to production, each piece will ship directly to the person who ordered it.

If you want to ship a bulk order to just two locations, your Style Rep can help you make that happen! If you choose to ship to more than one location, note that the responsibility of counting the pieces in both locations to ensure they’re correct before distribution will still be up to the organizer of the order.

What if a piece in my order is damaged?

We have very thorough quality control, but sometimes errors do get through. If you have a damaged piece, just let your Style Rep know and we’ll make sure it gets worked out for you ASAP!

What if my order doesn’t match my packing slip?

If you’ve placed a bulk order for your chapter, you have the responsibility of distributing it to the group, so be sure that you’re the first person to open it, and that you fully count it to ensure you have all of the pieces before distributing any of them. If you find that you are missing a piece during this count, please recount to ensure your initial count was correct. If this confirms that a piece is missing, just let your Style Rep know and we’ll make sure it gets worked out for you ASAP!

If you placed a large order and are missing multiple pieces, check to make sure an additional package is not on its way. 🙂 Packages containing the same order usually ship together, but sometimes are separated, causing the second package to arrive later.

Is anything from ABD digitally printed?

Almost everything we produce with ink on it is screen printed, but some promotional items like custom ups and koozies may be digitally printed. These digitally printed items come with the same quality guarantee as our screen printed items.

What does my Style Rep mean when she says that ABD “burns the screens” for my order?

Screen printing is done by pushing ink through a silk mesh. The mesh is stretched on a rectangular frame, and the areas that aren’t part of the design are blocked with a plastic-like material. This is accomplished by hardening the plastic in those areas with an extremely hot light, hence “burning the screens.” Right after the design is printed, the screens are cleaned all the way down to the mesh, so they can be used again for different designs.

Why does my Style Rep recommend that I avoid printing on seams and zippers?

Screen printing is accomplished by dragging a squeegee over a large amount of ink on a screen, which pushes the ink into whatever happens to be below it. On a flat piece of fabric, this usually results in a beautiful, clean print. On a seam or over a zipper, this usually results in a ragged print and/or a build up of ink. If you do choose to print over a seam or zipper, we’re unable to 100% guarantee a high quality print, so you’ll be asked to approve the fact that errors may occur on some or all garments in the order, and these will not have the possibility of being reprinted due to print error complaints.

I placed a split order of shirts that are made of different fabrics. Why doesn’t the print look the same on both styles?

We print a base layer of ink on non-white shirts to ensure that the design is as close as possible to the approved design proof and to the other items bearing the same design, but the fabrics could affect the final ink color. The base layer of ink usually does the trick, but plastisol ink is slightly translucent, so a slight difference may occur if your shirts are drastically different colors or fabrics.

Who creates the designs?

ABD’s professional graphic design team creates every design you see on all of our sites! If you have something in mind, no design skills are required–if you can describe it, we can make it for you.

When sending design requests, you can include images, text, links, or anything else that helps show us your vision. Even if you’re scribbling on a napkin, we can turn your idea into a piece of art you’ll want to wear for years to come.

Can I order the same thing I ordered last time?

Making a reorder is really easy! Just contact us through the site or email your Style Rep directly to let them know that you’d like to order again. Please include an image or description of the item you have in mind. If you’re reordering something that was originally ordered by someone else, providing their info will help us bring up the previous order and design proofs from the archives more quickly.

Can I order the same design on different styles or colors?

Yes! We can split the order for you, meaning we’ll use the same screens to print an identical design on multiple styles or colors. Be aware that your design will be sized to the smallest piece in your order, so printing the same design on fanny packs and tees would result in a very small design on the tees. Your Style Rep will help you with any split order questions you have about your design.